Live video shopping, also known as live commerce or live streaming e-commerce, is an interactive shopping experience that combines live video broadcasts with the ability to purchase featured products in real-time. This trend has been gaining significant traction, particularly in Asia, and is becoming increasingly popular in other regions.
eCommerce returns refer to the process by which customers return items purchased online to the retailer or seller. This is an essential aspect of online shopping, as it allows customers to receive refunds or exchanges for items that they are unsatisfied with, damaged, or not as described.
E-commerce fraud management refers to the strategies, techniques, and systems put in place by online businesses to detect, prevent, and mitigate fraudulent activities occurring on their platforms.